send Complainant

Complainant/ Customer Name:

*

Building No.:

*

Town/City:

*

Governate:

*

Description of the place:

IndividualPrivate Company:Governmental Company:Investors:Others:

*

   Significant increase in the value of the electric bill/ Very High electricity bill:
   No connection of the power supply
  Constant power outage
  Uninterrupted power outage
  An irregularity in the value of the voltage
  Irregular reading of the electric power consumption meter
  Technical malfunctions in the electrical energy consumption meter.
  Irregularity in sending monthly electricity bills
   Others

Complainant Name:

*

Building No.:

Floor:

Town/City:

*

Governate:

*

Mobile No.:

Email Address:

First for the agency to carry out its duties towards studying the complaint, the complainant must:

Submitted his complaint to the competent electricity company and did not find a solution to it.

The following attachments should be submitted by e-mail, fax, or hand delivered at the EgyptERA Premisis:

A copy of the complaint submitted to the competent electricity company.

A copy of the response of the competent company to the complaint submitted by him.

Second: The complainant must in contracts for the supply of electrical energy on medium voltage and contracts of supplying electrical energy on low voltage, taking into account the submission of a single-structure scheme for the electrical power system, indicating on it the location of the installation of the various energy meters.

The Agency has designated the following e-mail to receive complaints and everything related to them: complaints@egyptera.org

Complainant/ Customer Data
Complainant/ Customer Name:		*
National ID:		*
The address of the Building
Building No.:		*
Street:		*
Town/City:		*
Village/ District:		*
Governate:		*
Phone No:
Description of the place:
Legal Status

IndividualPrivate Company:Governmental Company:Investors:Others:		*
Complainant/ Customer Activity Type
Residential: Commercial: Industrial: Agricultural: Service:		*
Detailed data about the type of complaint (please choose at least one type)
Significant increase in the value of the electric bill/ Very High electricity bill: No connection of the power supply Constant power outage Uninterrupted power outage An irregularity in the value of the voltage Irregular reading of the electric power consumption meter Technical malfunctions in the electrical energy consumption meter. Irregularity in sending monthly electricity bills Others
Detailed notes for the complaint to be completed by the complainant

Complainant Data
Complainant Name:		*
Mailing Address
Building No.:
Street:		*
Floor:
Apartment:
Town/City:		*
Village/ District:		*
Governate:		*
Phone:
Mobile No.:
Fax:
Email Address:
Date of Submission:	9/20/2024 6:38:07 AM
Remarks:
First for the agency to carry out its duties towards studying the complaint, the complainant must: Submitted his complaint to the competent electricity company and did not find a solution to it. The following attachments should be submitted by e-mail, fax, or hand delivered at the EgyptERA Premisis: A copy of the complaint submitted to the competent electricity company. A copy of the response of the competent company to the complaint submitted by him. Second: The complainant must in contracts for the supply of electrical energy on medium voltage and contracts of supplying electrical energy on low voltage, taking into account the submission of a single-structure scheme for the electrical power system, indicating on it the location of the installation of the various energy meters. The Agency has designated the following e-mail to receive complaints and everything related to them: complaints@egyptera.org